Welcome to the Home Secrets Help Center — we’re here to make your shopping experience smooth, simple, and stress-free.
Find answers to common questions about your orders, shipping, returns, and more below.
🔍 1. Track Your Order
Once your order is shipped, you’ll receive an email with a tracking number and link.
You can also track your package anytime by visiting our Order Tracking page and entering your order number and email.
Delivery Time:
International orders are usually delivered within 7–10 business days.
Please note that holidays or customs delays may slightly affect delivery times.
📦 2. Shipping Information
We ship worldwide with trusted logistics partners to ensure your package reaches safely and on time.
Once your order is placed, it goes through processing (1–3 business days) before dispatch.
If you haven’t received your tracking number within 4 days, please contact our support team.
🔁 3. Returns & Refunds
We want you to love every product you order from us.
If you receive a damaged, defective, or incorrect item, don’t worry — we’ve got you covered.
You can request a return within 20–25 days of delivery.
Items must be unused, in original packaging, and in the same condition you received them.
Refunds are processed back to your original payment method once the returned item is inspected.
📧 To start a return, email us at support@homesecrets.store with your order number and issue details.
💰 4. Cancellations
Orders can be cancelled within 12 hours of purchase.
Once shipped, orders cannot be cancelled — you may still return them once received.
💬 5. Need More Help?
If you didn’t find what you were looking for, don’t worry — we’re always here for you!
📧 Email Support: support@homesecrets.store
⏰ Response Time: 24–48 business hours (Mon–Sat)
Or, you can Submit a Ticket through our Support Page to get a faster response.
❤️ Thank You for Choosing Home Secrets
We truly appreciate your trust in us.
Every product is carefully selected to bring comfort, style, and functionality to your home — wherever you are in the world.