1. Policy Duration
Our refund and return policy lasts 14 days from the date of purchase.
If 14 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
2. Eligibility for Returns
To be eligible for a return:
- Your item must be unused and in the same condition as you received it.
- It must be in its original packaging.
3. Non-Returnable Items
Certain types of goods are exempt from return, including:
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary products
- Hazardous materials
- Flammable liquids or gases
Additional non-returnable items include:
- Gift cards
- Downloadable software products
- Certain health and personal care items
4. Proof of Purchase
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
5. Partial Refunds
Partial refunds may be granted in certain cases such as:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records
- Items not in original condition, damaged, or missing parts due to reasons not caused by our error
- Items returned more than 30 days after delivery
6. Refund Process
Once your returned item is received and inspected, we will send you an email notification confirming receipt.
You will then be informed whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
7. Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank, as processing time may vary.
If you’ve completed all these steps and still haven’t received your refund, please contact us at:
📧 homesecrets.store@gmail.com
8. Sale Items
Only regular-priced items may be refunded.
Sale or discounted items cannot be refunded.
9. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item, please contact us via email at:
📧 homesecrets.store@gmail.com
10. Return Shipping
You will be responsible for paying your own return shipping costs.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
11. Contact Information
For any questions about refunds, exchanges, or return status, contact us at:
📧 Email: homesecrets.store@gmail.com
🌐 Website: www.homesecrets.store